You should be aware that Centennial Parklands is a community venue and that other non-related activities may be occurring throughout the Parklands at the time of your booking. This mayinclude concerts and large community events that are booked throughout the year. If a confirmed event booking exists, we will make the potential impacts known to you at the time of booking. For picnic bookings made well in advance, notification may not be possible at the time of booking.
Centennial Parklands reserves the right to cancel bookings up to six months in advance of the booking date or relocate a booking up to three months in advance of a booking and will refund any payments in full upon cancellation. No further compensation will be payable.
Cancellations unrelated to wet weather:
All cancellations unrelated to wet weather must be made through the online platform under My Events or in writing to: info@centennialparklands.com.au
In the event of cancellation, the following fees will apply:
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Cancellations received more than ten (10) days prior to the booking date will receive a full refund of the booking payment minus an administration fee of $90.
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Cancellations received between five
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(5) and ten (10) days prior to the booking date will receive a refund of 50% of the booking payment minus an administration fee of $90. If 50% of the booking payment is less than the cancellation fee, then the total booking payment will be retained.
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Cancellations received within five (5) days of the booking date will not be refunded.
Wet weather cancellations:
The earliest you can cancel your booking due to wet weather is 48 hours before your booking, the latest you can cancel it due to wet weather is midday on the day of the booking. If you wish to cancel your booking due to wet weather, please contact the Parklands Rangers on 0412 718 611. Please leave a voicemail if there is no response or the office is closed. Within 14 days of your booking you are required to re-confirm the cancellation in writing to info@centennialparklands.com.au
In this instance your booking payment will be refunded minus an administration fee of $85. If notification is not received before midday on the booked date, a refund will not be issued.